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Course Overview:

See Differently. Serve Differently.

Great customer experiences start before the interaction—they start with how we see the customer. It’s easy to get caught up in our own goals, processes, pressures, and to-do lists. When that happens, the customer can quickly become a task to complete, a problem to solve, or even an obstacle to getting the work done.

This interactive workshop challenges participants to shift their perspective: to see the person behind the request, understand what matters to them, and consider the impact we have on their experience.

 

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Workshop Agenda

During the workshop, you will:

  • Explore how perspective shapes the customer experience
  • Recognize when internal priorities get in the way of customer needs
  • Better understand the goals, challenges, and experiences of the people they serve
  • Take ownership for their impact on the customer experience
  • Identify simple shifts that create stronger customer relationships

See the Person
Look beyond the task or transaction to understand what the customer is trying to accomplish

Own Your Impact
Recognize how your mindset, choices, and behaviors shape someone else's experience

Make the Shift
Turn awareness into action through small, intentional changes that make it easier to work with you and your organization

Upcoming Workshops

Becoming Customer Centric January 2027

Tag:
Being Customer Centric
REGISTER HERE

Becoming Customer Centric August 2027

Tag:
Being Customer Centric
REGISTER HERE
Meet Our Facilitators
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What people are saying about The Class
I now see how my interactions with customers sets the stage for either a moment of magic or moments of misery.
I always thought being customer focused meant bending over backwards for everyone – the tools here allowed me to focus on the right things and learn that it’s ok to say “no” to a customer.